Something go wrong? Hold our beer.
Start a return or exchange, ask us anything, or check on a request you already sent. We've fixed worse ~ usually on purpose.
Part of The Hold My Beer Club ~ see your passport
Instant answers
The fastest fixes, no waiting ~ most questions are answered right here.
Where is my order?
Use Find your order with your order number and the email you used at checkout ~ it shows your order's live status straight from the store, including whether it has shipped.
How do returns and exchanges work?
Start below with your order: pick the item, tell us what didn't work, and the guided steps walk you through the rest. No forms to hunt for.
I already sent a request ~ where is it?
Check your requests with your email ~ every ticket and return you've sent shows its current status there, updated as we work on it.
I need a real person
The Contact us form below goes straight to our team ~ a real person reads every message and replies by email.
Returns & Exchanges
Wrong size? Changed your mind? It happens to the best of us. Start a guided return or exchange, or check on one you already submitted.
Contact us
Order help, a product question, or a manual return request ~ send it here and a real person will get back to you.
Check your requests
Enter the email you used when you reached out and we'll pull up your tickets and return requests.